About us

Ascott Homes provides a personalised service tailored to your needs as a landlord, whether you have one property or a large, established portfolio. Our commitment to you is the same, regardless of your circumstances, and you will always benefit from a dedicated account manager and access to our customer services team.
Our aim is to provide a one-stop-shop for property management in London. Thanks to our array of services and our constant striving for excellence, you can be confident that we’ll provide exactly what you need, when you need it. Whatever your priority, whether it be guaranteed rent, exceptional property management, help with legal compliance, or all of the above, with Ascott Homes you are in safe hands. Contact us today to find out how we can benefit you.

A fresh approach to property management

Unfortunately, rogue agents have blighted our industry and given the sector a bad name. Ascott Homes was created to provide a fresh, reliable approach to property management, once which landlords can rely on. With us, you can say goodbye to overcharging, broken promises, late rent payments and unhappy tenants. We take our commitment to you, your investment and your tenants very seriously. Because when your business succeeds, so does ours.

We strive for total customer satisfaction, starting with the initial contact. So from day one, you can be confident that you are in good hands, and that we are looking out for your best interests. To achieve this, we give a fully personalised service, allowing you to choose a package that works best for your needs and level of investment. And as your portfolio grows, we hope that you will continue to use Ascott Homes for all your property management needs.

Our pledge of quality

Whatever the size of your portfolio, you need to know that you can trust your agent. After all, unless we can save you time and money, why would you come to us? At Ascott Homes, we are committed to providing a service that makes a positive difference to your business as a landlord. As such, we make the following pledges to you, our client:

  1. Flexible: One size doesn’t fit all. We will only offer you services that are suitable to your needs, based on a frank discussion with you about your business aims. All our packages are tailored to meet the goals of our individual clients.
  2. Accountable: We will be fully honest and transparent with you about all aspects of managing your property. We promise to keep you updated and provide regular reports relating to your property, including through detailed record-keeping and financial accounts. If things go wrong, we promise to put them right.
  3. Reliable: We will always keep our word to you and follow through on our commitments. You can expect the same, high-quality service in all your interactions with us.
  4. Professional: Our expertise guarantees the best possible level of service. We can avoid time-consuming problems for you by spotting problems and avoiding pitfalls.
  5. Available: Your dedicated account manager, plus our in-house customer service team, are available to answer your questions and give you peace of mind.
  6. Value for money: We understand that your primary goal of using an agent is to save time and money. We charge reasonable fees with no hidden costs. You’ll never incur a significant cost without agreeing to it first, and we seek the best deal for all our clients, tailored to their requirements.